The full story
We’ve been helping SES take a more strategic approach to their digital presence, from the outdated look and feel of their corporate website and optimisation of their digital content, to the many technical tools of their customer portal.
Our work involved understanding the requirements customers have when first approaching satellite providers, including the typical journeys taken when navigating the website and contacting the technical support team, through to what happens when customers need to manage their services.
We took SES’s legacy customer portal and brought it up-to-date with a site redesign, content overhaul and a full UX revamp. SES needed to provide a place where its satellite customers could use specialist tools, access in-depth technical information and contact the SES team directly.
A new brand and content strategy for the customer portal, now renamed ‘Your SES’ following a creative exercise from the Freestyle team, helped put their customer experience to the top of their industry.
We’ve since helped them reshape and re-launch key areas of their corporate website, improve their internal communications strategy and start to look deeper at the end-to-end lifecycle of an SES customer.