Agenda
14:00 Registration
14:30 Chair's Introduction & Overview
Alan Cooper, Founder, Freestyle Interactive
14:40 Developing a strategy for effective online presence
Alex Clifford, Account Director, Freestyle Interactive
- Understanding your audience
- Designing your digital communications plan
- Creating your online presence around your communications targets
15:00 The Alstom Journey - Case Study: Alstom
Elaine West, Director Internet & Brand, Alstom
- Going back to basics ? identifying what's important
- Strategic planning in action ? how it all fits together
- Understanding the challenges and rewards
- The path ahead
15:20 Effective Usability: Pushing the Boundaries - Case Study: BP
Andrew Thompson, Editor, BP.com. Marty Carroll, Director of Consulting, Foviance
- User research to shape strategy
- Supporting the user journey
- Methods and techniques that work
- Measuring the audience experience
15:40 Coffee & Networking
16:00 Powerful communications through social media and online PR
Katy Howell, Managing Director, Immediate Future
- Identifying influential stakeholders
- Practical ways to navigate the conversation and engender advocacy
- Seven rules to manage your online reputation in a shifting landscape
- Planning for measurement, evaluation and ROI from the outset
16:20 Choosing effective channels of communication, Case Study: Rio Tinto
Bryan Smith, Principal Adviser, Digital Media, Rio Tinto
- The Rio Tinto approach
- Setting key objectives and deliverables
- Working out what to include, what to rule out
- Finding out what's working: monitoring and metrics
- Building in flexibility and scalability
16:40 Panel Debate
17:15 Wine Reception & Networking
18.00 Finish