C is for...

You thought the MTV generation had a short attention span? Forget Generation X, a behavioural study published by analysts Future Laboratory on how 3G mobile phones change the way people communicate and create new social trends dubs the new generation of mobile phone users Generation C, with C meaning content.

This new generation (and it's not just the younger demographic) is making use of the technologies available to them not just to interact with each other but to inform and entertain themselves whenever and wherever they are - on demand.

The buzz around 'on demand' has been going for some time now. The big television corporations are taking their first steps into providing their content on demand through digital tv and web platforms.

Last year's Royal Television Society lecture, delivered by Mark Thompson, Director General of the BBC, highlighted how seriously the Beeb are taking the move to an on demand culture. Focussing on changing user/viewer habits (BBC online and broadcast) he explained how the BBC are reacting to developments in technology to enable them to lead the market in new ways to acquire content 'on demand'.

'On demand changes [everything]. It means you can potentially consume BBC content at a time and on a device which suits you For our licence-payers it means greater convenience and greater value, not because we expect them to consume more content in absolute terms but because we would expect more of the content they do consume to be more directly relevant and attractive to them.'

This expectation of content on demand is beginning to creep into all media. The enormous growth in popularity of podcasts in the mainstream media and video streaming sites shows how web-savvy audiences are becoming comfortable seeking out and downloading content to watch, read and listen to on demand or to take away with them.

It's widely accepted that content is king. As users, we know what we want and we want it to be easy to find and there when we want it. So how will this shift towards an on demand attitude affect the way we design websites?

You could argue that the on demand culture is nothing particularly new. We use the web as a tool, an information resource. When we want to know something we use sites like Google to locate the information we need and navigate there quickly. We get in and get out. The web in this incarnation is not an entertainment driven media. We want to find specific information quickly and easily. We are not browsing on the off chance that something might catch our eye.

But if this were the case for every site, surely we'd spend a fraction of the time online than we reportedly do? How many of us have surfed around sites like YouTube looking for something to entertain us on a lunch hour? Or checked to see what our friends are up to on Facebook because we were bored?

The web has become part of our entertainment diet. Now that our web use is no longer tied to wired-in PCs in offices or spare bedrooms we are downloading more content for entertainment purposes than ever and we're taking it with us. Movies on phones, music on iPods, news reports on PDAs, it seems we can have all the content we want, wherever and whenever we want it.

Just one small (small being the operative word) point. We can access the web on our phones or our PDAs and we can download/stream content to our heart's content, but we don't use the web the same way on our phones as we do on our computers. Small screens and slower data transfer rates mean that we don't browse the web in the same way we would do at our desks. We want to get in, grab the content that we want and get out. We'll look at it when it suits us.

If you're looking at providing your content on a mobile device, your site should reflect this. It's important that your site's design is right but if a user is going to take the 'get in, get out' approach the most important thing is that it's easy to use and that the content is accessible on demand. This is where your content will have to do the talking for you rather than your site.

The mantra of Generation C: I know what I want and I want it 'on demand'

Send us your opinion on this by email to: ideas@fsnm.co.uk.

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